Privacy Policy

At ZTLM – SERVIÇOS E COMÉRCIO, LDA., we care about your security and believe in the necessity of protecting the privacy of the personal information you share with us. Therefore, we make daily efforts to ensure the security of the purchase process as well as the privacy of the personal information you provide.

Browsing Security

We can assure you that all orders you make on our website are secure, as we use strict security measures for this purpose, namely, the use of the efficient Secure Socket Layer (SSL) server. With this server, any information you enter is encrypted before being transmitted, making it highly unlikely that any third party will access your data or intercept the information transmitted.

To create a maximum level of security, you can also check if you are using your browser securely by looking at the address bar and verifying the existence of a closed lock icon. The address entered should also start with https. The “s” indicates that you are browsing a secure page. We inform you that you should proceed in this way on any page where you intend to provide your personal or sensitive and important data. The latest versions of popular browsers like Internet Explorer, Chrome, Safari, and Firefox support these secure connections. If for any reason this option has been disabled in your browser, you will not be able to log in until you reactivate it. You can find this option in the browser settings menu under “security.”

Protection of Your Personal Data

ZTLM – SERVIÇOS E COMÉRCIO, LDA. is the entity responsible for collecting and processing your personal data. The personal data provided by users of the site will be subject to computer processing and will be included in the database(s) of ZTLM – SERVIÇOS E COMÉRCIO, LDA.

ZTLM – SERVIÇOS E COMÉRCIO, LDA. is strongly committed to protecting personal data and the privacy of all its customers. Whenever the collection of personal data is necessary to provide any third-party service, this collection will be carried out in strict compliance with the General Data Protection Regulation – (Regulation (EU) 679/2016 of April 27, 2016) and related national, European, and international legislation.

ZTLM – SERVIÇOS E COMÉRCIO, LDA. ensures that the data collected is strictly necessary to fulfill the purposes of customer management (including profiling), marketing and advertising, billing of purchases, deliveries, and information.

Data processing operations are lawful when:

– The processing of personal data is necessary for the execution of a contract, under Article 6(1)(b) of the GDPR: provision of services, sale of products, repair services, and delivery services;
– When the data subject has given consent for the processing of their data, under Article 6(1)(a) of the GDPR: customer records, profiling, and data transmission to third parties;
– When processing arises from a legal obligation, under Article 6(1)(c) of the GDPR: billing.

What We Collect and How

On the ztlm.eu website, we collect the following information:

– All personal information you type and send, such as name, date of birth, address, email address, tax ID number, and contact. ZTLM – SERVIÇOS E COMÉRCIO, LDA. only collects information necessary to fulfill orders and open a customer account. We never collect payment details.

– Data that allows us to recognize you and your preferences, as well as how you use our site. This treatment avoids the situation of having to re-enter information every time you visit and access the site. These data are collected by cookies during site navigation. A complete guide to our cookie policy and an explanation of how you can control cookies on your device can be found in our cookie policy.

– Your IP address (i.e., the individual identification number of your computer) is automatically recorded by our web server. This functionality serves to analyze your interest in the site and to know your location (e.g., municipality/city), which allows us to offer you relevant and tailored information.

– Your preferences and use of alerts through emails we send, in case you choose to receive emails about products and offers.

Access to Personal Data

Personal data will be accessed by ZTLM – SERVIÇOS E COMÉRCIO, LDA. as the data controller, as well as its subcontractors. The latter will only access the data strictly necessary to achieve the intended purposes.

Your Rights

You can, at any time, exercise your rights (the right to access personal data, the right to delete personal data, the right to rectify personal data, the right to restrict processing, the right to object to processing, and the right to data portability) through our Data Protection Officer, via email at cpo@ztlm.eu, unless any of the restrictions provided for in Regulation 679/2016 apply.

The registered user can, at any time, withdraw the consent already given for treatments based on that legal basis, without affecting the legality of treatments carried out until then.

In your customer area, you can update your personal data. You can also do this via email.

You can, at any time, object to receiving marketing communications from ZTLM – SERVIÇOS E COMÉRCIO, LDA., using the “opt out” option provided in each received communication, or by accessing your personal area on the website and modifying the marketing communication settings. Alternatively, you can use our contact form by sending an email as follows:

Write “No Marketing” in the subject line and the following information in the email body:

– Full name
– Postal address, including postal code
– Email address